Auto-Ordnance Technical Support

Technical Support

>> FOR THOMPSON RIFLES  |  >> FOR AUTO-ORDNANCE 1911 PISTOLS

FOR THOMPSON RIFLES

KAHR ARMS AND AUTO-ORDNANCE DOES NOT ALLOW INDIVIDUALS OR DEALERS TO BRING FIREARMS TO OUR FACTORY FOR REPAIR. GUNS FOR REPAIR MUST BE SENT TO THE FACTORY ACCORDING TO THE INFORMATION OUTLINED BELOW.

Go to RA (Return Authorization) request form 

Thompson rifles returned to the factory for service or repair should be sent to:

K.A.I.
130 Goddard Memorial Dr.
Worcester, MA 01603
Attn: Service Dept.

Contact Kahr Arms Technical Support Department to receive a Return Authorization number before shipping a firearm to the factory. You can do this by online (RA request form) or by calling 508-795-3919. PISTOLS SHIPPED TO THE FACTORY MUST BE SENT PREPAID. THE KAHR SERVICE DEPARTMENT CAN NOT ACCEPT COLLECT SHIPMENTS.

The Federal Firearm Control Act does not prohibit an individual from shipping a firearm directly to the manufacturer for service or repair.
However, some states or localities prohibit this. If you live in such a location, have a Federally Licensed Firearms dealer ship the firearm. It will be returned to the dealer after being serviced.

Enclose a letter that includes reference to the factory "Return Authorization" Number, your name, address, telephone number, and serial number and model of the firearm. Describe in detail the trouble you have experienced with your firearm, or the work you wish to have done. Stating only that the firearm "needs repair" is inadequate information. Please enclose copies of any previous correspondence. Please do not include slings, or special accessories with any firearm being shipped to the factory for service.

Service work performed, other than approved Warranty repairs, will carry a minimum hourly charge of $65.00 plus a $25.00 return shipping and handling charge. Retain your tracking number when shipping firearms for repair. This will allow you to track the status of your firearm shipment either by phone or the website of the carrier.

Kahr Arms and Auto-Ordnance ships repaired firearms via Fedex "Adult Signature Required". Please make sure the "Adult Signature Required" from Fedex is not waived for your address. If "Adult Signature Required" is waived at your address then you are responsible for any loss as a result.

Service for West Hurley Firearms

Thompson long guns produced prior to 1999 by Numrich Gun Parts, West Hurley, New York are no longer being serviced by Kahr Arms, Worcester, MA. Please contact the following company should your pre-1999 firearm require service or repair.

iDamon.net (TommyGunner.com)
Address: 75 Haver Rd., Olivebridge, NY 12461
Phone: 845-514-9332

 

FOR AUTO-ORDNANCE 1911 PISTOLS

KAHR ARMS AND AUTO-ORDNANCE DOES NOT ALLOW INDIVIDUALS OR DEALERS TO BRING FIREARMS TO OUR FACTORY FOR REPAIR. GUNS FOR REPAIR MUST BE SENT TO THE FACTORY ACCORDING TO THE INFORMATION OUTLINED BELOW.

Go to RA (Return Authorization) request form 

Auto-Ordnance handguns returned to the factory for service or repair should be sent to:

K.A.I.
130 Goddard Memorial Dr.
Worcester, MA 01603
Attn: Service Dept.

Contact Kahr Arms Technical Support Department to receive a Return Authorization number before shipping a firearm to the factory. You can do this by online (RA request form) or by calling 508-795-3919. PISTOLS SHIPPED TO THE FACTORY MUST BE SENT PREPAID. THE KAHR SERVICE DEPARTMENT CAN NOT ACCEPT COLLECT SHIPMENTS.

The Federal Gun Control Act does not prohibit an individual from shipping a firearm directly to the manufacturer for service or repair.
However, some states or localities prohibit this. If you live in such a location, please have a Federally Licensed Firearms dealer ship the gun. It will be returned to the dealer after being serviced.

HANDGUNS MUST BE SHIPPED PREPAID VIA UPS AIR OR FEDEX OVERNIGHT. HANDGUNS SHIPPED GROUND SERVICE MAY BE ASSESSED AN ADDITIONAL CHARGE OF $40.00 AND REPAIR WORK WILL BE DELAYED. Persons who do not hold a Federal Firearms License are prohibited by federal law from shipping a handgun by mail. Handguns mailed in violation of the law are impounded by the Post Office.

Enclose a letter that includes reference to the factory "Return Authorization" Number, your name, address, telephone number, and serial number and model of the firearm. Describe in detail the trouble you have experienced with your firearm, or the work you wish to have done. Stating only that the firearm "needs repair" is inadequate information. Please enclose copies of any previous correspondence. Please do not include holsters, custom grips, or accessories with any firearm being shipped to the factory for service.

Service work performed, other than approved Warranty repairs, will carry a minimum hourly charge of $65.00 plus a $25.00 return shipping and handling charge. Retain your tracking number when shipping firearms for repair. This will allow you to track the status of your firearm shipment either by phone or the website of the carrier. Please allow three weeks for the return of a handgun.

Kahr Arms and Auto-Ordnance ships repaired firearms via Fedex "Adult Signature Required". Please make sure the "Adult Signature Required" from Fedex is not waived for your address. If "Adult Signature Required" is waived at your address then you are responsible for any loss as a result.

Service for West Hurley Firearms

Auto-Ordnance handguns produced prior to 1999 by Numrich Gun Parts, West Hurley, New York are no longer being serviced by Kahr Arms, Worcester, MA. Please contact the following company should your pre-1999 firearm require service or repair.

iDamon.net (TommyGunner.com)
Address: 75 Haver Rd., Olivebridge, NY 12461
Phone: 845-657-6576